All purchased items are insured for their full value before shipment, insurance lapses immediately after delivery of an item and as soon as the customer signs for a package. Please make sure to inspect your order for any possible damage before signing for receipt. In case you receive merchandise damaged during delivery, please refuse the shipment and call our Customer Service Department immediately.
Alexander Sparks provides estimated delivery dates for all available items so you may know when to expect your order.
Your order will be managed on the same day if placed on any regular business day before the cut-off time.
Orders placed on weekends, during the holidays or after the cut-off time on a business day are managed the next business day.
Alternate Shipping Addresses
Alexander Sparks permits delivery to alternate shipping addresses provided that your issuing bank has both your billing address and your alternate shipping address on file.
Shipments are carried out free of charge via FedEx Ground®, FedEx 2Day® or FedEx Priority Overnight®. The shipping options depend on the price of your order (taxes excluded).
A signature upon receipt of a delivery is mandatory. Expedited delivery or a Saturday delivery can be arranged for a minimal fee.
For any additional information or assistance please call our Customer Service Department.